QUOTEWERKS: new Microsoft CRM integration demo available

QuoteWerks has released a new demo video demonstrating the integration between QuoteWerks and MS CRM. The new video highlights all the major functions including:

• Pulling in customer information into the quote
• Adding additional customer information into the quote and layout
• Scheduling follow up calls
• Creating/Updating MS CRM Opportunities
• Closing MS CRM Opportunities as Won

The new video can be viewed by clicking here.

If you have any questions or would like to know more about QuoteWerks contact manager integration, then please give us a call on +44(0)1782 564252 or see our website here: http://www.hilltopsit.co.uk/quotewerks/index.aspx

For even tighter integration, then there is also the ConnectIT-MSCRM product which allows the QuoteWerks user to link their document to an existing Microsoft CRM Opportunity.

SUPPORT: Fortnightly digest - what's happening at Hilltops IT and in the world of computer software

Hilltops IT Support Team's diary

It's been an exciting but busy couple of weeks on the support desk as clients come back after Christmas with new ideas on what they'd like to do with their software systems. In particular we have had several enquiries about QuoteWerks reporting and ACT! customisation. Most companies seem to have taken a good two weeks off over Christmas and seemingly this has given users a chance to reflect on their systems, how they use them and what more they'd like to get out of them. The great thing and the products and solutions we offer for contact managment, sales quoting and sales order processing - QuoteWerks, ACT! by Sage and Microsoft Dynamics CRM in particular - is that there's plenty of depth to them for clients to be able to move the software along with their business and not be constrained.

There's also still been plenty of interest in the business perfomance report for QuoteWerks we have been sending out. This free report summarises sales by Sales Rep by Month and details the invoiced amount, profit, number of invoices and average sales value for the year January to December.

• Compare how month-on-month sales fluctuate through the year.
• Compare your individual performance to colleagues.
• Compare your individual performance to the company as a whole.
• You can also use this report to compare year-on-year performance!

To get your copy, please email support@hilltopsit.co.uk with the code "HITBLOGREP" in the title. We will get a copy straight out to you.

For further information on our software support services, please do not hesitate to get in touch with us on +44(0) 844 357 7360 or +44(0) 1782 564252 or email support@hilltopsit.co.uk

We look forward to hearing from you!

SUPPORT: Fortnightly digest - what's happening at Hilltops IT and in the world of computer software

Hilltops IT Support Team's diary

It has been a quiet couple of weeks over the Christmas period, so not much to report. The main focus has been on reviewing our internal processes and use of our software systems - it makes a change from looking at how our clients can best use the software!!! :-) We are also working on publishing some additional articles for the ConnectIT Knowledgebase which have only previously been available internally. This will help end users and partner resellers alike.

We have released an interim version of ConnectIT-Sage to work for a particular client's requirements. The feature - the ability to select which Suppliers (Vendors) a document is created for - will be rolled into a future build release for all users later in the year.

Finally, we have been involved in reviewing the final drafts of the new Hilltops IT website branding. We're really excited about this - in the coming weeks and months there are going to be some additional tools introduced so that we can help support our clients even better than we do already!

Industry News

Sage CRM Solutions 2010 Strategy
A very interesting insight into Sage CRM Solutions' thoughts on CRM and CRM solutions generally, plus future development roadmap plans.

INTRODUCTION
Since the inception of CRM, the balance of power has shifted dramatically between buyers and sellers, with the rate of change accelerating in the past five years. Today, companies must offer extremely cost-efficient, differentiable customer experiences to acquire and retain profitable customer relationships. In our highly globalized economy, CRM is critical to enable businesses of every shape and size to fulfill the needs and expectations of their customers.

See the full article here.

For further information on our software support services, please do not hesitate to get in touch with us on +44(0) 844 357 7360 or +44(0) 1782 564252 or email support@hilltopsit.co.uk

We look forward to hearing from you!

BLOG: Happy New Year from Everyone at Hilltops IT!

A very Happy New Year to all our blog readers and welcome to 2009!!!

We're all very excited here for the new year - we have got several projects going on which will help serve our clients and software partner resellers even better!

Starting with the imminent update of our website which will offer a much more visual and more easily navigable menu for visitors to find what it is they are looking for. Let's be honest - the old site was looking pretty tired! We thought it was about time our site reflected the standard of site we have been producing for our clients!!! Written using the latest technologies and development techniques, the rewrite offers up some interesting opportunities for future expansion, but more on that when the time comes...

We're also significantly expanding the ConnectIT website Knowledgebase to publish a number of useful articles which have only previously been available internally or by contacting the support desk. Putting this information into the public domain should help end users and partner resellers alike in better understanding what the software can do to help their productivity and their businesses efficiency.

Also there's a whole bunch of innovations we have got in mind to expand the ConnectIT product range over and above the QuoteWerks, Sage 50 Accounts, Sage MAS 90, Sage MAS 200 and Microsoft Dynamics CRM links - look out for more on these later on in the year.

With the global recession, like most businesses we're expecting 2009 to be "interesting". What we're really looking forward to is turning businesses around with better use of their software systems. Introducing software solutions that not only organise people and improve the way the business works, but saves the users so much more time. Valuable time that they can spend looking to close more deals adding value to the business' bottom line.

We have seen it over and over again with clients how better contact management, quoting, ordering and invoicing systems which truly "talk" to one another properly can save sales people loads of time. Time they can then use to make another cold call, send another quote or follow-up another order.

The business intelligence reporting solutions which really help managers analyse where the business is performing well (and not so well), creating unique insights that can help in forward planning.

Website development (which we are increasingly getting involved in following the recruitment of a designer). Your "shop window" - which is becoming an increasingly important sales tool.

What to know more about how Hilltops IT can help you and your business? Then contact us now on +44(0)844 357 7360 or +44(0) 1782 564252 or email info@hilltopsit.co.uk

We look forward to hearing from you!

ACT: Vote for ACT! by Sage in Small Business Computing's 2009 Excellence in Technology Awards

ACT! by Sage is certainly our favourite of the contenders listed. And since we both use it internally and are out implementing, setting up and training our clients on it day-in, day-out we know the solution pretty well!!!

If you agree that ACT! by Sage is the best contact management solution around for small and medium-sized business, then why not vote?!

Follow the link here, then click on "Software/Services", and select ACT! under "Sales/Customer Management", then scroll to the bottom of the page and hit "Submit".

Voting is accepted until Midnight (EST) on 9th January 2009.



For more information on our ACT! by Sage related services, please do not hesitate to get in touch with us on 0844 357 7360 or 01782 721301 or email sales@hilltopsit.co.uk. We offer a complete range of services - from licensing to implementation to setup and training and have worked in many different industry verticals. for you, that means a very experienced team that can get your contact management solution up and running fast so that you get the benefit straight to your bottom line sooner.